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Return to shopReturn & Replacement Policy
We value our customers and strive to ensure a smooth shopping experience. Please read our Return & Replacement Policy carefully.
Eligibility for Return / Replacement
You may request a return or replacement if:
The product is damaged, defective, or not working
You received a wrong product
The item has a manufacturing defect
📌 Requests must be raised within 14 days of delivery.
Non-Eligible Items
Returns or replacements will not be accepted if:
The product is damaged due to misuse or mishandling
Physical damage after delivery
Missing original box, accessories, or invoice
Issues reported after the return window
Condition of Product
Product must be unused and in original condition
All accessories, manuals, and packaging must be included
IMEI / serial number must match our records
🔁 Replacement Process
Once your request is approved, we will arrange a replacement
Replacement depends on product availability
If replacement is unavailable, a refund or store credit may be offered
Refund Policy
Refunds (if applicable) will be processed to the original payment method
Refunds are completed within 7–10 working days after approval
🚚 Shipping & Inspection
In some cases, customers may be asked to ship the product back
Our team will inspect the item before approval
Shipping charges (if any) depend on the issue type
How to Request a Return / Replacement
Contact our support team with:
Order ID
Product details
Issue description
Images or video (if required)
📧 Email: help@lsenterprise.com